Kommunikations medier?

     Do you ever get so angry as someone that you don’t think about what you say to them? Just like when someone asks, “Why are you so defensive?” your response would most likely be “I’m not”. Well, I’m sorry to break it to you but that is being defensive. So how do you make it so that you don’t get angry or upset at someone for something that they said? Let’s talk about a few ways that we can avoid it.

First off, communication is a tricky part of life. Communication consists of three things: words, tones, and non-verbal. Each is important in communication and plays a big part in how we take things. Today, however, we have made true communication hard for each one of us. We have made it hard because of our electronic devices. We use our devices to send messages. These messages consist of just words, maybe an emoji here and there but for the most part, they are just letters that make a sentence. Have you ever had a miss communication from a text message? If so, it is not uncommon. The reason why is because we might be getting our point across, but we are only using about 14% of true communication. However, if we call someone, we are using about 49% of true communication. This is a little better, but it is not the best. You need 100% to have true communication with someone. The rest of the 51% is from non-verbal communication. This form of communication is important because you can sense how a person feels or see how the conversation is affecting them. Now that we know that most of the time, we are only using 14%- 49% of true communication let's fix this by having more face-to-face conversations. Talk to them in person or over facetime. This will help with less miscommunication between you and others.

The second thing that you could do is learn the five secrets of effective communication. Each of the five steps can help you and the best part you do not have to do them in order. The first step is the disarming technique. Imagine the nicest person you know that looks like the scariest person you could ever meet. Now imagine walking around the streets of a large city after dark. Imagen walking around a corner and running into this person. Their hands are up as if they are going to through a punch at you. What is your first response? Are you going to fight them without any context? They could just be defending themselves and not attacking like you might have originally thought. Now let’s go back to talking about the first step, the disarming technique. Start dissecting their words. Look for the truths and the exaggerations. For example, if they are yelling at you for ditching them at a restaurant and you did indeed do that, but it isn’t why they think you did. You might answer this way, “I did leave you at the restaurant without an explanation. I’m truly sorry. Would you let me explain to you why I left unannounced?” This proves to them that you know what you did was wrong or that you acknowledge their feelings. This leads you to the second step, expressing empathy. Acknowledging their feelings and thoughts helps them know that you care about them and that you want to try and fix whatever is going on between the two of you. The third is inquiry or confirmation. This is when you use your skills to figure out how they are feeling. You ask them questions such as, “did this make you frustrated, or sad?” when they answer they will know that you are paying attention to how they are feeling. This helps calm them down even more and are more interested in listening to what you have to say. The next step is using “I feel” statements. Us these to express how you feel about the situation so that they know how you are feeling about it. Finally, stroking. Stroking is when you pay compliments to the other person. Such as “thank you for being so understanding and loving towards me”. Let them know how much they mean to you.

With this information, I hope it helps you with your arguments and other trials down the road. I hope that whatever comes your way you will be prepared to face it with the help of the five secrets of effective communication.